National reporting procedures for cyberbullying, hate speech and hate crime

Reporting in Ukraine

Reporting hate crimE 

National police

Webwww.npu.gov.ua/uk/


Reporting Hate Speech and Cyberbullying

National police

Some forms of public expression of hate are covered by the criminal code and can be reported to the police.
Web: www.npu.gov.ua/uk/


Center of Social Liberties NGO

The organization supports victims to report on-line and follows up on the report with police officials.
Web: noborders.org.ua/category/sferi-diyalnosti/zlochini-na-grunti-nenavisti/

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Sweden

Reporting hate speech and hate crime
 

Polisen (police)

Website: polisen.se
Phone:+46 114 14


Reporting cyberbullying

If the cyberbullying is connected to the school one should report it to the school management or a teacher. For other cases one can turn to the police.

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Slovenia

Reporting hate speech and hate crime 

Police

”Public Incitement to Hatred, Violence or Intolerance” can be report at the police. 
Web: www.policija.si/eng
e-mail: gp.policija(at)policija.si 

Hotline ‘Spletno oko’

It also coordinates follow up on reports submitted via the report buttons on some Slovenian online media sites
Web: safe.si/spletno-oko 
email: info@spletno-oko.si

Anti-Hate Speech Council

NGOs run initiative
Web: www.mirovni-institut.si/govor/ 
Email: sovraznigovor@mirovni-institut.si

Human Rights Ombudsman (Varuh človekovih pravic RS)

To report hate speech/crime and discrimination conducted by public authorities. 
Web: www.varuh-rs.si/index.php?L=6 
Email: info@varuh-rs.si
 


Reporting cyberbullying

National Awareness Centre Safe.si

Web: https://safe.si/
e-mail: info@safe.si 

National helpline TOM TELEFON 

Web: www.e-tom.si/ 
Phone: 116 111, daily between 12.00 and 20.00
Online chat room: http://www.e-tom.si/klepetalnica

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Portugal

Reporting hate speech and hate crime

Safer Internet Centre (CISpt) – Hotline (Linha Internet Segura)

For reporting any kind of illegal (criminal) content in internet (cooperating with cybercrime police). 
Website: linhaalerta.internetsegura.pt/

ILGA 

Helpline for support and information LGBT related hate speech and crime
Phone: 218 873 922
Website: ilga-portugal.pt/actividades/laish.php

Discrimination Watch online report tool:
Website: ilga-portugal.pt/observatorio/

APAV (Portuguese Victims Support Association)

Phone: 116 006
Website: www.apav.pt/

Governmental online mechanism for crimes reports

Website: queixaselectronicas.mai.gov.pt


Reporting cyberbullying

Safer Internet Centre (CISpt) - HOTLINE (LINHA INTERNET SEGURA)

Helpline (Linha Ajuda) – Online chat, phone and email. 
Phone: 800 21 90 90 (Free!)
Website: www.internetsegura.pt/linha-ajuda   

APAV (Portuguese Victims Support Association) 

Helpline
Phone: 116 006
Website: www.apav.pt/

IAC (Supporting Children Institute)

Helpline for children – online chat, email and phone.
Phone: 116 111 
Website: www.iacrianca.pt/index.php/setores-iac-sos/apresentacao-sos

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Norway

Reporting hate speech 

Kripos - National Criminal Investigation Service

Website: https://ccis.no/partnere/national-criminal-investigation-service/
Email: kripos@politiet.no
phone: +47 23208000
Address:     Brynsalléen 6, 0667 Oslo, Postboks 8163 Dep., 0034 Oslo

FRI – Foreningen for kjønns- og seksualitetsmangfold 

The Norwegian Lesbian, Gay, Bisexual and Transgender Organisation 
Website: www.ikkefinndegidet.no 
Email: post@foreningenfri.no


Reporting hate crime 

“Report racism”

Email: epost@antirasistisk-senter.no
Website: www.antirasistisk-senter.no/meld-fra-om-rasisme/
Phone: +47 23 13 90 00
Fax: +47 23 13 90 13
Address:     Antirasistisk Senter, Storgata 25, Postboks 244, Sentrum, 0103 OSLO

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Montenegro

Reporting hate speech, hate crime and cyberbullying

Police

Hate speech can be reported to the police as any other crime. The report will be reviewed in close liaison with the prosecutor for possible follow-up. 

NGO “Prima”

ONLINE counselling by NGO Prima via e-mail, online form, and the Facebook page of NGO Prima.
Website: www.nvoprima.org
Facebook: www.facebook.com/ngoprima 
Phone: +382 69 416 448 mob
Fax: +382 20 612 089
Email: nvoprima@yahoo.om
Adress: AntonaCehova street, No 4, 81000 Podgorica, Montenegro

Forum MNE

Reporting of ONLINE hate speech, developed for the No Hate Speech Movement campaign in Montenegro.
Website: forum-mne.com/nohatespeech/  
Tel/fax: +382 20 602 710
Address: Bratstva i jedinstva 4, 81 000 Podgorica, Montenegro

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Luxembourg

Reporting hate speech and hate crime

Kanner-Jugendtelefon

For advice and counselling by phone or via online form:
General website: www.kjt.lu
Children    
phone: 116 111
website: https://www.kjt.lu/fr/enfants
Adolescence:
Phone: 116 111
Website: https://www.kjt.lu/fr/adolescents
Parents: 
Phone: 26 64 05 55
Website: https://www.kjt.lu/fr/parents

BEE-Secure

Reporting of illegal content online, including racism, discrimination is done online at Bee-Secure Stopline. For counceling and advise Bee-secure has a helpline

Website: stopline.bee-secure.lu
Helpline: 8002-1234


Reporting cyberbullying

Kanner-Jugendtelefon

National help line : 116 111
https://www.bee-secure.lu/
www.kjt.lu 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Latvia

Reporting hate speech and hate crime

State Police

For crimes committed against Article 150 Incitement of Social Hatred and Enmity
Website: http://www.vp.gov.lv/
Phone: + 371 67075212
Email: kanc@vp.gov.lv 

Security Police

For crimes committed against Article 78 of the criminal code: Triggering of National, Ethnic and Racial Hatred
Website: dp.gov.lv
Phone: +371 67208964

Latvian Centre for Human Rights 

Report of hate speech and crime on all grounds in Latvia, Russian and English
Website: cilvektiesibas.org.lv/en/database/report-hate-crime/ http://cilvektiesibas.org.lv/en/database/report-discrimination/
Email: office@humanrights.org.lv

LGBT union “Mozaika”

Report of hate speech and crime on all grounds, but specially LGBT related
Website: www.naidanoziegumi.lv/zino-par-naida-noziegumu 
Email: office@mozaika.lv
 


Reporting cyberbullying

Net-safe Latvia 

The NGO deals with all reports of hate speech, including especially cyberbullying.
Website: www.drossinternets.lv/page/32 
Email: info@drossinternets.lv 

 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Ireland

Reporting hate speech, hate crime and cyberbullying

i-report - ENAR Ireland 

People can report racism online and through community based partners, i.e. NGOs who are part of ENAR network
Website: www.ireport.ie/


Immigrant Council of Ireland

Provides support, information and appropriate referrals to people who have experienced or witnessed racist incidents in Ireland via the Racism Hotline
Phone: (01) 645 8058
Website: www.immigrantcouncil.ie/

Police

People can report racist, religious, xenophobic, sectarian and homophobic hostility in person to a police officer. The reports are followed up as any other crime.
Website: www.garda.ie/
 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Hungary

Reporting hate speech

National Media and Info-communications Authority

The authority offers an official reporting service for content that is illegal or harmful for minors through the website
Website: http://internethotline.hu/
http://english.nmhh.hu/article/187270/Internet_Hotline__hotline_to_report_harmful_content


Safer Internet Day / INHOPE network in Hungary

Reporting of harmful content for minors and cyber bullying.
Website: https://biztonsagosinternet.hu/

Tett és Védelem Alapítvány

Reporting of insults or anti-Semitic abuse due to a supposed or real Jewish background
Phone: (+36 1) 51 00 000
Website: www.tev.hu

Kek Vonal (Blue line)

Children help line
Website: https://kek-vonal.hu/index.php/hu/
 


 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Greece

Reporting hate speech

Racist Violence Recording Network (RVRN)
For reporting hate speech attacks on the basis of ethnic or national origin, colour of skin, religion, disability, sexual orientation or sexual identity.
phone: +30 210 7233216
email: racistviolence@nhcr.gr 
 
Greek Ombudsman 
The Greek Ombudsman has the authority to intervene in cases involving public bodies. For full description of their mandate check the background document below.
Phone: +30 213 1306600 (Mon-Tue & Thu-Fri 8.30-14.00, Wed 8.30 -16.30) 
fax (+30) 213 1306 800 and (+30) 210 729 21 29
 

Reporting hate crime

Hellenic Police – Services for Combating Racist Violence 
For reporting instances of exhortation, preparation, and/or perpetration of activities or actions that may incite racial discrimination, hatred, and/or violence against persons or groups of persons because of their race, complexion, religion, family-tree history, genealogic, national or ethnic origin, sexual orientation, gender identity or disability.
Phone: 11414
In person at a police station
 
General Secretariat for Gender Equality
For reporting any type of gender-based violence, including sexual and psychological violence.
Phone: (+30) 210 3315291 - 5 
(+30) 210 3315276
Email: info@isotita.gr  
Address: 8 Dragatsaniou str., 105 59 Athens, Greece

 

Reporting cyberbullying

 
Hellenic Police – CyberKid of the Cyber Crime Division
For reporting any kind of cyberbullying, hate speech online and other forms of crime online.
phone : 11188 
Fax: 210-6476462 
Email: ccu@cybercrimeunit.gov.gr 

Twitter: @cyberalertGR 

through the application ‘CYBERKID’

Postal address:  173, Alexandra ave., 11522, Athens  
 
 
Greek Safer Internet Centre
Helpline
Offers support via telephone, email and chat to persons effected by harmful content and conduct online. It operates on working days from 9:00 to 17:00.
Email: info@help-line.gr
 
Hotline
The hotline is for reporting illegal content and conduct on the internet, with a primary concern for the elimination of child sexual abuse material. 
Email: report@safeline.gr and for information contact@safeline.gr

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in The former Yugoslav Republic of Macedonia

Reporting hate speech and hate crime

The Ministry of Interior

The ‘red button’ site allows for report of hate speech and hate crime.
Website: http://redbutton.mvr.gov.mk/

Various local and regional organisations and the Ombudsman office can also be contacted for more information on how to deal with hate speech.
Website: http://ombudsman.mk/en
 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Finland

Reporting cyberbullying, hate speech and hate crime online

Police

With the ‘virtual police officers’ cyberbullying, and other suspicious information on the internet, that is not of an urgent/emergency nature can be reported.
Website: https://www.poliisi.fi/finnish_police/police_in_the_social_media  
https://www.poliisi.fi/nettip
For urgent issues it is recommended to call the police: 112


Reporting hate speech and hate crime

Finnish Red Cross

As part of the programme ‘Say no to racism’ hate crime and some forms of hate speech can be reported.
Website

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Estonia

Reporting hate speech and hate crime

Gender Equality and Equal Treatment Commissioner (ombudsman)

For reporting discrimination cases 
Website: http://www.vordoigusvolinik.ee/?lang=en

NGO Estonian Centre of Human Rights

For reporting cases of unequal treatment.
Website: https://humanrights.ee/vordne-kohtlemine-2/diskrimineerimine/

Police

There is no special mechanism set up to report hate speech online, except for social network administrators / group administrators.
However, hate speech can be reported to the Police. Hate crimes should always be reported to the police, specifically if there is an immediate danger to person’s life, health or property.
Website: https://www.politsei.ee/en/ 


Reporting cyberbullying

NGO ‘KivaSchoo’ deals with bullying in school in general.
Website: http://www.kivaprogram.net/estonia

Depending on the context, bullying and cyberbullying should also be reported to the school or employer if it occurs at the workplace.
 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Bulgaria

Reporting Cyberbullying, hate speech and hate crime

Cybercrime Department of the Ministry of interior

It is possible to report cyberbullying within a more general reporting mechanism for non-urgent signals for cybercrime which is dedicated primarily to cyber-fraud and child-pornography.
For urgent cases people are advised to call the general emergency number 112. 
Website: www.cybercrime.bg  
phone: 112 (in case of emergencies and urgent matters)

Bulgarian Safer Internet Centre

The Bulgarian Safer Internet Centre operates a hotline and a helpline for victims of child online sexual abuse and exploitation, hate speech and cyberbullying involving minors.
Website: www.safenet.bg
Helpline: 124 123
Chat function on: www.safenet.bg
 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Belgium

Reporting hate speech and hate crime

Individuals and organisations can report hate speech to national institutions but also to NGO’s which are specialized in specific types of discrimination.

Unia (Belgian Interfederal Equality Body)

Individuals as well as organisations can report (individual or more general) cases of discrimination, racism, hate speech, hate crime or cases of holocaust denial.
Website: http://www.unia.be/nl
Online form: http://www.unia.be/en/report-discrimination
Phone: 02 212 30 00
Email: info@unia.be 

Institute for the equality of women and men

If the complaint is related to gender based discrimination.
Website: http://igvm-iefh.belgium.be/fr/infos-et-aide
Email: egalite.hommesfemmes@iefh.belgique.be
Phone: 02 233 42 65

MRAX (Movement Against Racism, Anti-Semitism and Xenophobia) 

If the complaint is related to the so-called “racial” criteria. This NGO conducts disincentives and provides legal assistance to victims of discrimination.
Website: http://mrax.be/wp/victime-de-racisme/    
Email: juridique@mrax.be
Phone: 02 209 62 50

CCIB/CTIB (Collective Against Islamophobia in Belgium)

If the complaint concerns islamophobia. This NGO conducts disincentives and provides legal assistance to victims of discrimination.
Email: contact@islamophobia.be
Phone: FR 0484 05 79 77
NL 0488 93.20 02

CDJ (Journalistic ethics council) 

If the complaint is related to information media.
Website:lecdj.be/comment-introduire-une-plainte-au-conseil-de-deontologie-journalistique/ 
Email: cdj@lecdj.be 


Reporting cyberbullying

Police (hotline)

If the complaint is related to cyber harassment of an adult. 
Website: http://www.policelocale.be/5303/questions/criminalite-sur-internet/en-cas-de-cyber-harcelement-que-faire- 
Phone: 101

Steunpunt Algemeen Welzijnswerk, en de Vertrouwenscentra Kindermishandeling Helpline of the Flemish Department of Welfare

 If the complaint is related to any kind of cyber harassment. 
Phone: 1712

Service Ecoute enfants (hotline for children)

If the complaint is related to cyber harassment of an underage person.
Phone: 103
Website: http://www.103ecoute.be/ 

Complaint line of the Commissioner for Children's Rights of the Flemish Parliament 

If the complaint is related to cyber harassment of an under 18 years of age person. 
Phone: 0800 20808

Help/hotline of Child Focus, the centre for abused and missing children 

Is part of the Safer Internet Centre for Belgium for complaints related to cyber harassment of an underage person.
Phone: 116000
 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Azerbaijan

Reporting hate crime

Reports can be submitted through police and a helpline. 
Website: www.helpline.initiative.az
Website (for children): www.childhelpline.az
 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in Austria

Reporting hate speech and hate crime

Meldestelle NS-Wiederbetätigung

For reporting of Neo-nazi, racist and antisemitic content on the internet or in news groups.
Website: http://www.bmi.gv.at/cms/bmi_verfassungsschutz/meldestelle/  
Email: ns-meldestelle@bvt.gv.at 

Meldestelle gegen radikal islamistische Videos

For reporting of radical Islamist videos of terrorist organisations or extremists, reported videos are redirected to Google or YouTube. 
Website: http://www.bmi.gv.at/205/videos.aspx
Email: stopextremists@bmi.gv.at 

Stopline – Meldestelle gegen Kinderpornografie und Nationalsozialismus im Internet

Is a contact point for people that come across illegal material on the Internet, specifically related to child pornographic and Nazi content. 
Website: http://www.stopline.at/home/
Online form: https://www.stopline.at/ui/index.php/stopline/meldeformular/?lang=de-utf-8   
Email: office@stopline.at 

Dokumentation von Rassismus durch ZARA (NGO)

 For reporting racist incidents such as: racist smearing in the subway, insulting on the street or discrimination at work, in restaurants and shops, in contacts with authorities, with private persons, in the public space and media.
Website: https://www.zara.or.at/index.php/beratung/rassismus-melden 
E-Mail: office@zara.or.at 


Reporting cyberbulling

147 Rat auf Draht

The organisation provides support to affected children, young people and other persons
Website: http://www.rataufdraht.at/   
http://www.rataufdraht.at/themenubersicht/handy-internet/was-tun-gegen-cyber-mobbing
Email: 147@rataufdraht.at 

Internet Ombudsman

The internet ombudsman is not a reporting mechanism, but it can provide support to victims of cyberbullying, for example in cases, where they want pictures or videos that offend their personal rights to be deleted. 
Website: http://www.ombudsmann.at  
Email: kontakt@ombudsmann.at  
 

For more information on the procedures and legal grounds to take action visit:

Download the PDF

Reporting in France

Reporting hate speech and hate crime

PHAROS 
(la Plateforme d'Harmonisation, d'Analyse, de Recoupement et d'Orientation des Signalements La plateforme Point de Contact)

For reporting illegal content or conduct in the public domain, prohibited by French law. 
Website: www.pointdecontact.net/ 
https://www.internet-signalement.gouv.fr/PortailWeb/planets/Accueil!input.action


Reporting cyberbulling

Netecoute

It is a support service that directs the caller to the relevant reporting services like PointDeContact.net (see above). I runs a hotline and provides on-line support.
Website : www.netecoute.fr/  
Phone : 0800 200 000

For more information on the procedures and legal grounds to take action visit:

Download the PDF

The above information comes from a mapping study on national reporting mechanisms in the countries involved in the No Hate Speech Movement.
For more information, questions or corrections use the contact form below:

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